Returns & Exchanges

At Merlo Coffee, we take pride in the quality of our fresh-roasted beans and equipment. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your coffee experience remains exceptional.

Return Process

• 1.
  Contact Our Team

  Email our customer service department within 14 days of receiving your order, providing your order number and a brief explanation of the issue.

• 2.
  Assessment and Approval

  Our quality control team will review your request; for coffee beans, we may ask for batch details, while equipment returns require the item to be in original, unused packaging.

• 3.
  Return Your Items

  Once approved, securely package the items and send them back to our Brisbane roastery using the provided return shipping label or your preferred carrier.

• 4.
  Refund or Replacement

  After inspecting the returned goods, we will process a full refund to your original payment method or dispatch a fresh replacement bag of coffee immediately.